Frequently Asked Questions

Here are the answers to some of the most frequently asked questions. You may also want to refer to our Book with Confidence and Terms and Conditions pages for more information about Sunfinder and our vacation packages.

Still can't find the answer you're looking for? Give us a call toll-free at 888.786.8688 and we'll be happy to help.


Frequently Asked Questions

Quote / Pricing Questions
Booking Questions
Travel Questions

Q: Are prices per person or per night?

A: When only adults travelers are specified, package prices shown are per person for the entire length of the stay. When both adults and children are specified in a quote, the price shown is the total for the family for the length of the stay.


Q: What does Run of House mean?

A: Run of House is equivalent to a standard room category. It means that the hotel assigns your actual room at check in and does not guarantee any specific view or bedding type (e.g. king vs. double beds). However, we are more than happy to pass along requests to the hotel.


Q: What's the difference between European Plan (EP) and All-Inclusive (AI)?

A: "European Plan" (EP) signifies that prices include the hotel stay and applicable taxes, but do not include any meals or beverages, unless otherwise specified in the room description. "All-Inclusive" (AI) plans include your hotel stay and taxes, and also include meals and beverages. Most plans will also include a variety of activities (e.g. non-motorized watersports). Four and Five Star resorts will typically provide a greater variety of choices and a higher quality of food and better brands of alcohol.


Q: What airline am I flying?

A: The two-letter airline codes are as follows:

Airline Codes
AA American Airlines
AM AeroMexico
AQ Aloha Airlines
AS Alaska Airlines
CO Continental Airlines
DL Delta Airlines
HA Hawaiian Airlines
HP America West
JM Air Jamaica
JR Aero California
MX Mexicana
NW Northwest Airlines
WN Southwest Airlines
UA United Airlines
UP BahamasAir
F9 Frontier Airlines


Q: Will my child have a seat on the plane?

A: For air-inclusive packages, a child under the age of two is considered a lap child by the airlines and your pricing will not include a seat for the child. If you want the child to have his/her own seat, specify the age of the child as 2.


Q: How long do courtesy holds last?

A: Courtesy holds typically last from 24 hours up to 72 hours depending on the travel date and the type of airfare involved. Some airfares need to be paid and ticketed within 24 hours to guarantee the price.


Q: Can I place a courtesy hold on more than one package?

A: No. When you place a hold, you are actually reserving space at the hotel and on the airline. If multiple reservations are made under the same name for the same dates, you risk all of your reservations being automatically cancelled.


Q: When are payments due for my vacation package?

A: A deposit of $150 per person is due at the time of booking, plus the cost of the optional Trip Cancellation Insurance, if selected. If your vacation package includes published airfares, the air portion and a deposit for the hotel must be paid in full at the time of booking. The balance for your vacation is due 45 days prior to travel. If your travel dates are within 45 days, the entire amount will be due at the time of booking.


Q: Once I pay can the price go up?

A: Sunfinder Vacations wants you to look forward to your vacation without worrying about changing prices. Therefore, we offer the following price guarantees. Place your deposit and Sunfinder Vacations guarantees the price for the land portion of your vacation package. With your full payment, Sunfinder Vacations guarantees the price for your entire vacation package. Sunfinder Vacations will cover any price increase for the land portion and airfare (on air-inclusive packages).


Q: What payment methods do you accept?

A: Visa, MasterCard, American Express, and Discover. Please note that cards that are combination debit/credit cards are generally subject to daily limits that may affect our ability to process your payment. Cashier's checks are accepted for final payments, given that they arrive at least seven days prior to the final due date.


Q: What if I need to change my travel dates?

A: Since changes might be subject to airline and hotel penalties, it's best to be certain of your travel dates prior to booking. However, if you do need to change your dates, please call us at 888.786.8688. For more information, please refer to Sunfinder Vacations' Terms & Conditions.


Q: What are the cancellation penalties?

A: Cancellations are subject to a $50 per person cancellation penalty IN ADDITION TO any penalties and fees imposed by airlines and hotels. For more information, please refer to Sunfinder Vacations' Terms & Conditions.


Q: What does the trip cancellation insurance cover?

A: The optional Trip Cancellation Insurance covers you from penalties and fees charged by airlines and hotels should you need to cancel or cut short your vacation due to COVERED REASONS. For more information, click here.


Q: What documentation do I need for travel (e.g. passport, birth certificate)?

A: U.S. citizens traveling within the United States (including Hawaii and Puerto Rico) need to show official identification when checking in at the airport for departure. U.S. citizens traveling to international destinations will need to present proof of citizenship at airline check in as well as upon arrival at your final destination. Many destinations require passports. It is strongly recommended that you check with your airline to make sure you have the proper documentation. No refunds are made for denied boarding due to incorrect documentation.


Q: When will my travel documents arrive?

A: Travel documents are shipped via Priority Mail to arrive approximately three weeks prior to travel. If your travel dates are within three weeks, travel documents will be sent to you via Federal Express within three to four business days of your booking date.


Q: What will I receive?

A: That depends on your package inclusions. If your package includes airfare, you will receive airline itinerary/receipts, as the vast majority of tickets are e-ticketed. If your package includes transfers, you will receive transfer vouchers for the trips from the airport to the hotel and back. If your package includes a rental car, you will recieve a prepaid car rental voucher that you present at the rental agency. Your package will also include the prepaid hotel voucher that you present when you check in at the hotel. In addition, you may receive some coupons or special offers for your destination.


Q: My package includes a car rental. Exactly what does that include?

A: Car rentals are generally through Alamo and are airport pickup/dropoff. Rentals generally include usage of the car and unlimited mileage, but do not include any optional insurance or the taxes on the car, which can only be paid directly to the rental car company. Drivers under 25 may be subject to additional charges.


Q: My package includes transfers. How do they work?

A: The transfer vouchers that you receive include the name of the company that will be providing this service, along with their phone number. As long as they have your correct flight information, they should be waiting for you once you clear immigration and customs at the airport of your final destination. If your flights are delayed, you can call to advise them of your new arrival time. They will coordinate a pick up time with you for your return transfer from your hotel back to the airport. br>


Q: I called the hotel to confirm, but they didn't have my name. Why?

A: Rooms reserved through our packages are blocked in advance, and not called in individually as with a standard hotel reservation. When you book a package through us, you are reserving a space in this block of rooms. Your name is transmitted to the hotel via a "Passenger Manifest" between 7 days and 48 hours prior to your arrival, depending on the hotel's procedures. Your individual reservation information is then posted by the hotel, making your name available to the front desk staff. Please note that hotel chain central reservation centers (those you typically reach by a toll-free number) generally won't have your information. It is best to contact the hotel directly for reconfirmation or special room requests a day or two before arrival.